Chapter 2: Strategies to assess and engage with families
Establishing safety and trust
“I was very naïve about how the ICU works...I came away realizing how important it is for families to feel safe”. – ICU Family Advisor
Trust between family and staff is established through positive, respectful and honest conversations, actions, and behaviour.
Click on the button below to view ways to build trust with families and actions that prevent you from establishing trust.
Genuineness and authenticity
Honesty and transparency
Empower families to as questions
Give them choice and agency (when possible)
Rushing and conveying a lack of time
A depersonalized experience where the patient or family is treated like a number