Chapter 2: When death occurs

The moment of death

Additional Videos
Helping families through the moment of death (3:22)Video transcript

“I really appreciated the personal touches of the team, particularly when they offered their condolences, each coming to offer a handshake and say a word about how much they were sorry for my loss”. - Family member


Your words and demeanor when notifying a family of a patient’s death are extremely important. Use simple and clear language and convey sympathy and empathy. An insensitive notification of death contributes to traumatic and complicated grief.

 Assess the family’s needs surrounding privacy. For some, this will be a sacred, very private time. A sincere expression of condolence may be all that’s needed.  Silence can be very powerful and respectful; your presence can provide great comfort. 

It can also be important to assess their cultural, religious and spiritual needs. 

Click on the arrows to see different examples of cultural, religious and spiritual needs.


Some examples of how you can communicate your condolences to the family include:

  • "I'm sorry to tell you that [name] has died". Long silence. "Please accept my condolences". 

  • "Would you like me to stay with you or would you prefer some time alone with [name]? I can wait outside the door in case you need anything."

  • "Is there anyone you'd like me to call at this time"? 

Supporting family at bedside when the patient is dying

After the moment of death

Immediately after the patient dies, remain calm, compassionate, and be a stabilizing presence for families. Offer your sincere condolences. Ensure that the family knows that care will be given to the body, according to their wishes. Many families appreciate having grief and funeral resources in the form of pamphlets that outline various local services.

Clinician Tip